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>>> How to design an effective Knowledge Transfer Programme

ASLIB Training - book before Friday 17th June and get 10% discount by quoting ASLIBNews on booking form.

Every organization worries about losing the knowledge and expertise of it's key employees. This workshop explores practical techniques to safeguard organizational knowledge. The speed of change within and among organizations makes it vital that valuable knowledge and experience moves with the transfer of responsibilities, that the tacit knowledge that often escapes formal knowledge management is accounted for and continues to be of value, and that expertise and experience critical to the success of organizations are not lost when key people leave.

Knowledge and information professionals possess the analytical skills and understanding of their organization required to play a crucial role in managing what happens to knowledge. This workshop explores the three related disciplines of knowledge harvesting, transfer and retention. All three have a number of specific techniques with varying efficacy depending on context; they also have a wide range of applications. These can make them ideal as skills to be owned in house after training, and used many times in the organization.

http://www.aslib.com/training/courses/course.htm?course_code=56

http://www.aslib.com/training/booking.htm

2015-05-28


>>> 10% discount on Customer Service Skills: a Blueprint for Customer Satisfaction workshop

ASLIB Training - book before Friday 22nd May and get 10% discount by quoting ASLIBNews on booking form.

Appreciating and meeting the expectations of users is at the heart of providing a high quality library service and staff who understand what customers want are an organization's biggest asset. Good customer service inspires customer loyalty and enhances the reputation of the organization. It can help with staff motivation and improve staff morale. Fewer complaints mean less stress and a happier team.

This workshop provides participants with an introduction to customer service skills and is a mixture of presentation, group discussion and activities. It will provide a basic introduction to a range of techniques to help enhance customer service practice.

http://www.aslib.com/training/courses/course.htm?course_code=52

http://www.aslib.com/training/booking.htm

2015-05-07




>>> Public libraries should emulate coffee shops, says report

It suggests they need to emulate coffee shops, by offering free wifi, sofas, toilets and hot drinks.

It also calls for a library taskforce and a national digital library network to boost library standards in England.

Report author William Sieghart said libraries were a "vital lifeline" for people, but are in a state of crisis.

The government said it was committed to taking forward the report's recommendations.

"We are setting up a taskforce in partnership with local government to consider the recommendations in the report and lead on any future actions," it said.

'Civilised society'

The report, published on Thursday, was jointly commissioned by the departments for culture, and communities and local government in February.

The panel visited libraries across the country, considered more than 200 submissions of written evidence and heard oral evidence from bodies such as Arts Council England.

It found that the quality of library services was patchy across the country, and underlined the need to develop and extend best-practices all round.

Speaking to the BBC's Radio 4 Today programme, publisher and philanthropist Mr Sieghart warned of the impact of future spending cuts on the provision and quality of services.

"We're at a critical moment now are we're facing a few more years of austerity ahead of us, and many library services across the country have been whittled down as far as they can probably go," he said.

He underlined the importance of libraries in communities, saying 35% of the population use them regularly, rising to 50% in the poorest areas.

"It's a mark of a civilised society that we have a safe and trusted place to mine the knowledge of the world for free, with some helpful navigation from the library service," he said.

His report calls for a "re-invigoration" of the public library network, beginning with digital technology improvements, including the roll-out of wifi out to every library.

This should be delivered "in a comfortable, retail-standard environment with the usual amenities of coffee, sofas and toilets", the report states.

Failure to provided free internet and quality computer services paints libraries as old fashioned places with little relevance in today's society, it warns.

The three key recommendations are:

  • a national digital resource for libraries, delivered in partnership with local councils
  • a taskforce led by local government in partnership with other bodies to boost national standards in England's libraries
  • for that taskforce to help local councils to improve and revitalise local library services while encouraging increased community involvement.

The report also says libraries should be playing a major role in improving literacy standards, suggesting partnerships with schools and providing courses in literacy and adult education.

Other suggestions include more consistent branding and signage in libraries, better sharing of digital networks and more use of E-lending.

Mr Sieghart told the BBC it was not just a question of pumping new resources in to the public library network, but using existing resources "in a more sensible way".

The report author cited Suffolk council as a leading example, saying it had entered into a co-operative with library support groups resulting in a better, localised service.

'Extremely difficult'

Mark Taylor, from the Chartered Institute for Library and Information Professionals, welcomed the report and endorsed its proposals as a "step forward".

But he highlighted the "challenge" in delivering the recommendations, noting that 340 libraries had closed over the past five years, with 6,000 job losses.

Visiting figures and the number of books being borrowed had also declined, he added.

"If you don't have a network which is staffed, run and developed by professional staff with the right skills and expertise then I think it is going to be extremely difficult."

He added: "It's not quite last chance saloon for libraries if we just remain viewing them as book lending places only but this is our chance to really go beyond that and take libraries firmly in to this century."

The library taskforce will meet in February next year, and bring together national organisations "who believe they can help England's public library network, Mr Sieghart said.

taken from http://www.bbc.co.uk/news/uk-politics-30529127

2014-12-18


>>> ASLIB Open Training courses for the rest of 2014 now available.

The remainder of 2014 open training courses are now live on the website, the Training Directory has also been updated.  

Go to http://www.aslib.com/training/calendar.htm  for scheduled dates.

There are new courses introduced for 2014:
  • 'Learning to Manage'
  • 'Knowledge Harvesting, Transfer and Retention'
  • 'Practical Knowledge Management for Information Professionals'
  • 'Social Media Governance: Achieving Best Practice'
  • and 
  • 'Effective Communication Skills for Library and Information Managers'

  • If there are a few people in your organization who require training, we can bring the trainer to you. Visit 
    On-site training or contact training@aslib.com for more information.

    Alternatively if your budget doesn't stretch to an Onsite or the travel and accommodation of an open course then our One-to-one training could be the answer.  The course is conducted with the trainer by phone, e-mail and video conferencing.  Visit One-to-one training for more information or contact training@aslib.com
    2014-07-15